Cancellation requirements

General cancellation requirements 

  • Cancellation not later than 14 days before arrival: 100 percent of the first night will be charged
  • Cancellation not later than 3 days before arrival: 100 percent of the first three nights will be charged
  • Cancellation of less than 3 days before arrival or in case of no-show: 100 percent of the total price of the reservation will be charged

The cancellation must be made in writing and must be received by the hotel no later than the above date.

In the case that the guest arrives late or departs early, they are liable to pay the price for the actual stay and also the price for the not taken days.

Trip cancellation insurance

Please do not forget to think about taking out travel insurance. For more information, click here.

Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.
Click here to take your personal insurance.